Innerwell Has Closed: What Former Patients Need to Know and Where to Go Next

If you were an Innerwell patient, you already know the feeling of opening that email. Innerwell closed its practice, and its final day of patient care was August 31, 2026. For a lot of people, the news landed in the middle of a treatment plan that was finally working. Some patients learned about it from a clinician mid-session or only after emailing to ask. Losing a provider you trusted is hard enough without also having to figure out what happens to your care. Here is what to do next, what to look for in a new provider, and how Almadelic can pick up where Innerwell left off if you live in Colorado, Ohio, or Florida.

Quick answer: Innerwell closed on August 31, 2026 and is no longer treating patients. Former patients should request their medical records and talk with a licensed clinician before stopping treatment. Almadelic offers at-home ketamine therapy and licensed online therapists in Colorado, Ohio, and Florida.

What Happened to Innerwell?

Innerwell notified patients that it was closing its practice, with a final day of patient care of August 31, 2026. The company's website now displays only a closing message thanking patients, along with a link to request medical records. No public explanation for the closure has been given.

Innerwell operated as a multi-state telehealth provider that shipped sublingual ketamine tablets for at-home use and paired that treatment with licensed talk therapy and EMDR. Programs were typically structured around 8 or 24 sessions.

The rollout was uneven. In a patient discussion thread on Reddit, several people said they never received the closure email and only confirmed it after contacting Innerwell directly. Others were partway through a plan and unsure whether they would receive their remaining doses. If you were a patient and have not heard anything official, you are not alone.

What Should Former Innerwell Patients Do Right Now?

Request Your Medical Records

Start here, and do it soon. Innerwell's closing notice includes a records request link. A records request is easiest to fulfill while a practice still has staff handling the wind-down.

Keep a Record of Your Treatment Details

Any new provider is going to ask what you were actually taking. Before your access disappears, write down your diagnosis, your exact prescribed dose, the route of administration, how many sessions you completed, and how you responded to treatment. That history lets a new clinician build your plan around your real regimen instead of starting you over at a default dose.

Talk to a Clinician Before Stopping Mid-Program

If you are in the middle of a treatment plan, do not simply stop and wait. Talk to a licensed clinician about timing and next steps. A conversation about how to bridge the gap is far better than an unplanned pause in care, particularly if your symptoms were improving.

Follow Up on Unused Doses or Payments

Patients have reported a range of outcomes, from receiving remaining doses at once to struggling to resolve payments for care they never received. If you prepaid for sessions you did not get, contact Innerwell in writing and keep copies of everything, including your original payment confirmation.

What Should You Look for in a New At-Home Ketamine Provider?

Not every at-home ketamine program works the same way. Some prescribe daily low doses, some require in-clinic visits, and some offer little support around the medication itself. A few things worth checking before you commit:

A Licensed Clinical Assessment and Ongoing Oversight

A real provider evaluates your medical and psychiatric history before prescribing anything, then adjusts your care based on how you respond. Be cautious with any program that treats ketamine as a product to ship rather than a treatment to manage.

Therapy and Integration Support, Not Just Medication

One reason many patients chose Innerwell was that therapy came with the medicine. If that mattered to you, look for a provider that offers preparation and integration support, plus access to licensed therapists, rather than medication alone.

Clear Safety Protocols for At-Home Sessions

At-home treatment should come with structure. That means guidance on your setting, a support person present during sessions, and a clear path to reach someone if you need help.

Availability in Your State

Telehealth care is licensed state by state. Confirm a provider is licensed where you live before you get attached to a program.

Why Is Almadelic the Best Alternative for Former Innerwell Patients?

If you live in Colorado, Ohio, or Florida, Almadelic was built for exactly the kind of care Innerwell patients are looking for.

At-Home Ketamine Therapy With Licensed Clinicians and Guided Sessions

Almadelic's licensed clinicians conduct a thorough assessment before treatment begins, and experienced guides lead every session from preparation through integration. Treatment happens in your own space, with support at each step rather than a package on your doorstep. Learn more about at-home ketamine therapy.

Licensed Online Therapists on the Same Platform

Ketamine tends to work best alongside therapy. Almadelic's provider network includes vetted, licensed therapists experienced in evidence-based approaches, so the therapeutic side of your care does not have to live somewhere else. See online therapy with licensed therapists.

Care for Patients in Colorado, Ohio, and Florida

Almadelic offers at-home ketamine therapy in Colorado, Ohio, and Florida. You can find state-specific details on the Colorado, Ohio, and Florida at-home ketamine therapy pages.

How Do You Continue Ketamine Therapy With Almadelic?

1. Request your records from Innerwell and gather your treatment history.
2. Schedule a consultation with Almadelic to review your history and goals.
3. Complete a clinical assessment with a licensed clinician who sets your plan based on your actual treatment history.
4. Begin guided sessions at home, with preparation and integration support built in.

Frequently Asked Questions

Is Innerwell Still Open?

No. Innerwell closed its practice, and its final day of patient care was August 31, 2026. Its website now shows a closing notice with a link to request medical records.

Can I Continue Ketamine Therapy After Innerwell Closed?

Yes. You will need to establish care with a new licensed provider, who will evaluate you before prescribing. Bringing your Innerwell treatment records makes that transition smoother.

Will I Need a New Evaluation?

Yes. A new provider is required to complete its own clinical evaluation, even if you have been in treatment for months. Your records inform that evaluation, they do not replace it.

Does Almadelic Offer At-Home Ketamine Therapy Outside Colorado, Ohio, and Florida?

Not currently. Almadelic serves Colorado, Ohio, and Florida, with additional states planned.