Terms Of Use Agreement

Almadelic Management Services offers non-clinical administrative and operational services to independent medical practice providers. Almadelic is not a medical practice itself and lacks control over the clinical decision-making of the medical providers and does not bear responsibility for the quality of care provided by the medical providers. The professional medical services offered by the medical providers and the non-clinical Site and services provided by Almadelic are collectively referred to in this Terms of Use as the 'Service.'

By providing your cell phone number and email address to Almadelic or consenting to these Terms of Use, you give prior express written consent to be contacted by or on behalf of Almadelic and its affiliated providers (including marketing and telephonic sales communications).

This includes emails to your email address and calls and text/SMS messages to the cell phone number you provided to Almadelic, including those made using any form of automated system for the selection or dialing of telephone numbers or an automatic telephone dialing system and the playing of an artificial or recorded message when a connection is completed to a called number, as well as the transmission of prerecorded and/or artificial voice messages.

You can opt-out of receiving text and SMS messages from Almadelic or its affiliate providers at any time by replying with the word STOP from the mobile device receiving the messages. Providing this consent or agreeing to enter into such an agreement is not a requirement for purchasing any property, goods, or services from Almadelic. However, you acknowledge that opting out of receiving text (SMS) messages may affect your experience with services relying on text (SMS) communications.

If you want to use Almadelic’s products and services without receiving sales or marketing messages, please email support@almadelic.com to communicate your decision, ensuring you don't receive any marketing or sales messages. You will still receive informational and transactional messages if you decide to use our service.

Any controversy, dispute, or claim arising from or related to these Terms or your use of the Site, App, or Service will be resolved through confidential binding arbitration, not in court. This arbitration agreement encompasses controversies, disputes, or claims arising before the existence of these Terms or any prior version of these Terms of Use, as well as claims that may arise after the termination of these Terms of Use.

Arbitration does not involve a judge or jury, and court review of an arbitration award is limited. Your claims cannot be brought as a class action. However, an arbitrator can award the same damages and relief on an individual basis as a court. The arbitrator's award may be entered in any court with jurisdiction.

To initiate an arbitration proceeding, you must first send a written letter to Almadelic regarding your claim. The letter should be addressed to: Almadelic Management Services, LLC, Attn: Legal Office, 1385 S. Colorado Blvd, Denver, CO 80222. If Almadelic decides to initiate an arbitration proceeding, it will send a written letter to the most recent address we have on file or in our records for you. A letter from you or from Almadelic must: (i) describe the nature and basis of the claim or dispute; and (ii) specify the relief sought. If no agreement to resolve the claim is reached within thirty (30) days after the letter is received, you or Almadelic may commence an arbitration proceeding. During arbitration, any settlement offer made by Almadelic or you prior to arbitration may not be disclosed to the arbitrator. To initiate arbitration, you can download a “demand for arbitration” form from the American Arbitration Association (“AAA”) website at www.adr.org. The arbitration will be conducted by a commercial arbitrator from the AAA and will be governed by the AAA’s Consumer Arbitration Rules and, if the arbitrator deems them applicable, the Supplementary Procedures for Consumer Related Disputes.

Almadelic and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class or representative action. If a claim is pursued in court rather than in arbitration, both Almadelic and you waive any right to a jury trial. Despite anything contrary herein, Almadelic and you agree that either party may bring suit in court to stop infringement or other misuse of the other party's intellectual property rights.

If you wish to buy any product or service available through the Service (individually and collectively, a 'Purchase'), you may need to provide specific information related to your Purchase, including, but not limited to, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You confirm and guarantee that (i) any credit/debit card information you provide is accurate, valid, and complete, (ii) your credit/debit card company will honor the charges you incur, (iii) you will pay the charges incurred, including applicable taxes, and (iv) you are the authorized cardholder and can make a purchase or other transaction with the relevant credit/debit card and information.

For the purpose of facilitating payment and completion of any Purchase, the Service may use third-party services. By submitting your information, you authorize us to provide this information to these third parties according to our Privacy Policy.

For your convenience and to streamline the purchase process, our products and/or services may list a single total price for the collective products and/or services included in this purchase. If the product and/or services include medical services from our affiliated Medical Groups and/or prescription medication, the total price covers the charges levied by the medical provider for their services and/or the pharmacies for prescription medication. These fees are collected by Almadelic on behalf of and remitted to these medical providers and pharmacies.

We strive to provide the highest quality at-home ketamine therapy services. However, we understand that our program may not be the right fit for every patient. Our refund policy is as follows:

If after our medical evaluation, we determine that you are not an appropriate candidate for our at-home ketamine therapy program, you will be eligible for a full refund of any fees paid, minus the $150 clinical evaluation fee.

If you decide that our program is not right for you after enrollment, you may request a refund. You will be eligible for a full refund minus the $150 clinical evaluation fee and minus the cost of any used/consumed products such as the welcome kit, completed therapy sessions, and filled prescriptions.

Refunds will be processed back to the original payment method within 5-7 business days. Please note that refunds cannot be issued after therapy has been completed or prescriptions have been filled and consumed. We reserve the right to refuse a refund request if we suspect any abuse or fraudulent activity.

Almadelic and our affiliated medical providers are dedicated to delivering high-quality healthcare services. We do not participate in any insurance plans, including Medicare or Medicaid, and we do not accept health insurance. Our services are entirely self-pay by our patients, and you are responsible for full payment of the listed price for the services.